Frequently Asked Questions
Yes, creating an account is required before you can make a booking. This helps verify your identity and allows the host to share important check-in details, contact you if needed, and provide support throughout your stay.
Search for available units on our website, select your desired dates, and complete your booking through our secure online payment system.
Some listings may require a security deposit, depending on the host. The amount and payment method are determined by the host and are typically paid directly to them. The deposit is fully refundable after check-out, as long as there are no damages, missing items, or unresolved obligations related to your stay. It’s recommended to confirm the deposit details with the host before booking.
Detailed check-in instructions will be provided to you before arrival. Some properties support self-check-in via smart locks or key boxes, while others have a meet-and-greet process.
All bookings are non-cancellable. Please make sure your travel plans are confirmed before booking.
Physical viewings are not allowed. However, each listing includes detailed photos and videos to help you make an informed decision.
We accept a variety of payment methods, including credit and debit cards, as well as secure online payment gateways for your convenience.
For any assistance during your stay, please reach out directly to your host. They’ll be your main point of contact for support, questions, or concerns.
Cleaning services, if available, are provided by the host. Availability and frequency may vary, so it’s best to check with the host directly for details.
Yes, a digital invoice or receipt will be emailed to you after booking confirmation.
Most properties listed on KL Short Stay are fully furnished. However, we recommend communicating directly with the host to confirm the exact details and furnishings of the listing.
Utility inclusions depend on the individual host’s listing. Tenants are advised to review the listing details carefully and confirm with the host whether utilities are included in the rental price.
First, we recommend that you communicate directly with the host to try and resolve the issue.
If the matter cannot be resolved, our Customer Support team will step in to investigate and assist in finding a solution with the host.
If no suitable resolution can be reached, we will either:
- Help you find a similar alternative property, or
- Arrange for a refund, depending on the situation.
Yes, subject to availability. Contact your host as early as possible to request an extension.
Before check-out, please leave the unit tidy, turn off any appliances, and return keys or access cards if applicable. Detailed check-out instructions will be provided in advance.
KL Short Stay has been operating since 2011. All properties are verified and approved through a thorough process, ensuring the listings are reliable and accurate.
KL Short Stay is tailored to flexible monthly rentals, offering tenants the freedom to book without being tied to a 12-month commitment like PropertyGuru. It is often more affordable than daily-rate platforms like Airbnb, and it emphasizes reliability and verified property listings.
Pet policies vary by property. Please check the specific listing for details.
KL Short Stay specializes in short-term stays, including daily, weekly, and monthly rentals. For longer-term or yearly stays, guests are encouraged to communicate directly with the host to discuss availability and terms.
KL Short Stay does not respond on behalf of the host. If you don’t receive a reply, it’s up to you to decide whether to wait, follow up with the host, or explore other available listings on the platform.
If the host is SST-registered, an 8% tax may be included in the total cost of your stay. Otherwise, no SST is applied.
All payments should be made through the KL Short Stay platform for your safety and to ensure proper documentation.
Minimum and maximum stay durations vary by property. You can find this information in each listing.
Anyone with a verified account on KL Short Stay is eligible to rent a property. Verification helps ensure the safety and trust of both guests and hosts.
To verify your account, you must complete all mandatory profile fields—including uploading a valid government-issued ID, a profile photo (selfie), email, and phone number. You’ll also need to ensure all fields marked with an asterisk (*) are properly filled in. Once your details are reviewed and approved by the admin, a verified badge will appear on your account, indicating that you’re eligible to make bookings.
Yes, it is safe. Shortstay.com.my has been Malaysia’s leading flexible mid-term rental platform since 2011. Short Stay has also been awarded the Malaysia Digital Status (MDS), a government recognition for trusted and innovative digital businesses.
Early check-in and late check-out are subject to availability and host approval. You can send a request through the platform’s messaging system after your booking is confirmed.
You can view property details and use the inquiry or contact option on the property page to reach out to the host with any questions.
No, once a booking is confirmed and payment is made, cancellations and refunds are not allowed. Please review all details carefully before confirming your booking.
All charges will be displayed during checkout, including taxes or fees (if applicable), so you’ll know the full amount before confirming.
Once your stay ends, you’ll receive a prompt or email to leave a review. Sharing your experience helps future guests and hosts.
Yes, you can make separate bookings for multiple properties through the platform.
All listings on the platform are verified before being published. If a listing appears on the website, it means it has already passed the verification process.
Contact the host or support immediately. Replacement costs, if any, may be charged according to the property’s rules.
No, once the booking is confirmed and payment is made, you cannot change or edit the number of guests. Please make sure all guest details are correct before confirming your booking.
Most stays offer essentials like Wi-Fi, air-conditioning, and basic furnishings. Full details are listed on each property page.
Yes, but it depends on the host. If all the booking details (name, phone number, and email) are under the person who made the booking, the host will contact and hand over the key to that person. If the stay is for someone else, make sure to update the guest details or inform the host in advance to ensure a smooth check-in process.
Inform the host immediately. Charges may apply depending on the severity of the damage.
Use the “Contact” page to reach the support team with details. Reports are handled seriously to ensure guest safety.
You can view the approximate location on the map. Exact details are shared after booking for security reasons.
Contact the host or support immediately to resolve the issue quickly.
Log in to your account to access your booking history, receipts, and other details.
If a host cancels, a full refund will be processed to your original payment method. Support will assist with alternatives if needed.