Hosts' Frequently Asked Questions
As a host, you can list fully furnished apartments, condominiums, landed houses, studio units, or serviced residences. We accept properties available for daily, weekly, or monthly stays—provided they meet our quality, cleanliness, and comfort standards to ensure a great guest experience.
Simply submit your listing through our platform. After approval, your property will be live and available for guests to book.
Hosts can only add a new listing once their profile has been verified by the admin. To get your account verified, you need to upload a profile picture, submit your ID, and complete all mandatory fields.
Upload clear, high-quality photos that showcase your entire space. Be sure to include:
- Bedroom(s)
- Living area
- Bathroom
- Kitchen (if available)
- Amenities (e.g., pool, gym, parking)
- Exterior of the building or surrounding area
Photos should be well-lit, up to date, and provide a realistic and inviting view of the property. For better engagement, you’re also encouraged to upload a short video tour.
Yes, KL Short Stay charges a 3% service fee, which is automatically deducted from your earnings. This fee applies to the total room cost and any additional options selected by the guest (excluding the cleaning fee). It helps cover payment gateway charges and platform support services.
Yes, you will receive payment for any Extra Options selected by the guest. These are added to the total booking cost and included in your earnings. However, a 3% service fee will be deducted from the total earnings, which includes the base rental and Extra Options (but excludes the cleaning fee).
Example:
If your guest is charged RM5,100 in total (RM5,000 rental + RM100 cleaning):
The 3% service fee applies only to the RM5,000 → RM150
Your earnings will be: RM4,850 (rental) + RM100 (cleaning) = RM4,950
If you are SST-registered, enter 8 to reflect the 8% SST included in your price. If you are not SST-registered, enter 0.
Please note that since the price you set should already include tax, you’ll need to decide the amount based on how much you want to earn after tax.
If you are the property host, you are responsible for managing guest check-ins, communication, and support. KL Short Stay assists with listing exposure but does not manage guest-related services.
Yes, you can reserve specific dates for your own use by updating your calendar directly. This ensures those dates are blocked off to prevent double bookings.
Payouts are processed within 7–14 working days after the guest’s check-in, using bank transfer or other local payment methods of your choice.
KL Short Stay does not hold or handle security deposits. It is the host’s responsibility to collect the deposit and manage any damage claims directly with the guest, based on evidence and the agreed terms.
Yes, as a host, you have full control over your pricing, availability, and house rules. This allows you to tailor your listing to match your preferences and hosting style.
You can track your property’s performance through a dashboard or periodic reports that show booking stats, upcoming reservations, and your most viewed or booked listings.
Yes, you can list your property for yearly rent. However, this is generally not advisable as our platform collects payments online without incorporating a formal tenancy agreement. Additionally, tenants are required to pay the full rental amount upfront for the chosen period.
As a host, you’ll receive the tenant’s profile details once the booking is confirmed. This allows you to review their information and reach out if needed. You can also communicate with the tenant directly through the inbox.
Yes, you can decline a booking if your listing is not set to Instant Booking. With Instant Booking turned off, you’ll be able to review and accept or decline each request manually.
If payment has already been made, cancellations are not allowed. However, if the tenant has not made payment yet, cancellation is possible — but only with a strong and valid reason. Last-minute cancellations are generally not advisable.
Instant Booking: Guests can book and make payment immediately without needing your approval. It’s faster and more convenient for both parties.
Book Now: Guests must first send a booking request. You can review the details and choose to accept or decline the booking before any payment is made.
To disable Instant Booking, simply leave the “Allow Instant Booking” box unchecked on the listing description page. If it’s checked, guests can book instantly and you won’t be able to manually accept or reject their requests.
KL Short Stay does not directly manage properties. However, you can reach out to our Customer Support team, and we’ll help connect you with a trusted local property manager who can assist you.
You can reach out to us via email at inquiry@shortstay.com.my or https://wa.link/udrqws for any assistance with your listing.
To get your listing approved, please ensure the following:
Your profile has been verified
Do not include any WhatsApp links in the listing description
All property information is complete and accurate
Photos are clear, relevant, and high quality
Valid contact details are provided
The property is fully furnished
You are the beneficial owner or have obtained consent to list the property
The Early Bird Discount allows you to offer a discounted nightly rate to guests who book in advance. You can set:
A discount percentage: (e.g., 10%)
A minimum number of days in advance the booking must be made: (e.g., 7 days before check-in)
For example, if you set a 10% discount with a 7-day minimum, any guest who books at least 7 days before check-in will receive 10% off the nightly price.
On KL Short Stay, the security deposit is managed entirely by the host. It is not automatically included or processed in the platform’s invoice or payment system.
Extra Options are fully managed by the host. KL Short Stay only provides the platform to list and price them. As a host, you’re responsible for delivering the service, coordinating with guests, and ensuring everything runs smoothly.
iCalendar (iCal) is a calendar format that allows you to sync your booking calendar across multiple platforms to help prevent double bookings. By importing or exporting iCal links, your calendar availability can update automatically.
However, please note that iCal only supports one-way sync. For example, you can export availability from your OTA (e.g., Airbnb, Booking.com) or PMS (e.g., Hostaway, Cloudbeds) to KL Short Stay, but you cannot sync updates from KL Short Stay back to those systems. Also, iCal syncs may have slight delays, so it’s important for hosts to regularly monitor their calendars to ensure accuracy.
Some local councils and building management bodies (JMB/MC) require short-term rental licenses. Please check with the relevant authority before listing your property.
Yes, hosts can require guests to verify their identity through the platform before the booking is confirmed. However, hosts cannot view the guest’s ID directly, the verification is handled securely by the platform to protect both guest privacy and host safety.
You can log in to your host dashboard, go to “My Listings,” and select the property you want to edit. From there, you can update details such as pricing, availability, photos, and house rules at any time.
You can set a minimum stay length for your property in the listing settings. Currently, there’s no option to set a maximum stay length on the platform.
Yes, as a host on KL Short Stay, you can adjust your nightly rates for specific dates or date ranges (like weekends, holidays, or special events) through your pricing calendar in the host dashboard.
You can set a late check-out fee or deduct it from the security deposit if applicable. We recommend stating your check-out policy clearly in the listing to avoid misunderstandings.
All communication should be done through the platform’s inbox or messaging system. This ensures records are kept in case support is needed, and helps maintain a professional and secure environment.
Yes. You can create special promotions or discounts for weekly or monthly stays in your pricing settings. This helps attract long-term guests and ensures more consistent bookings.
You can pause your listing so it is hidden from new guests but still retained in your dashboard. During this time, your existing confirmed bookings remain active and cannot be canceled unilaterally. However, be sure your listing information stays compliant, KL Short Stay may suspend or terminate listings that contain misleading or inaccurate information.
No, you cannot add a co-host. Each listing is tied to one host account only, and all communication, check-ins, and management must be handled by the main host.
We recommend having basic safety equipment such as smoke detectors, fire extinguishers, and first aid kits. Clearly mark emergency exits and provide house rules and emergency contact information to guests.
After check-out, guests can leave a review about their stay. As a host, you can reply to guest reviews, but you cannot leave a review for the guest. This allows you to address feedback and maintain transparency with future guests.
No. As a host, you can’t set different cancellation policies by season. All bookings are non-cancellable once payment is made, following KL Short Stay’s standard policy.
To increase visibility and bookings:
- Upload high-quality photos of your property.
- Keep your calendar and pricing updated.
- Maintain quick response times to guests.
- Encourage good reviews through excellent hosting.
- Offer special promotions during low seasons.
To verify your listing, please have the following documents ready to be uploaded during add new listing:
Proof of Ownership:
The property’s title deed, OR
The relevant page(s) of the Sale and Purchase Agreement (S&P) showing the owner’s name and property address.
Proof of Address (optional):
A recent utility bill (e.g., electricity, water, or internet) dated within the last 3 months.
For Property Agents/Managers:
In addition to the above, please also provide an authorization letter or appointment agreement from the property owner.