Terms of Service

These Terms of Service (“Terms”) are a binding legal agreement between you and KLShortstay that govern your right to use the websites, applications, and other offerings from KLShortstay (collectively, the “KLShortstay Platform”). When used in these Terms, “KLShortstay,” “we,” “us,” or “our” refers to the KLShortstay entity with whom you are contracting.

Host Terms

1. Host Obligations and Listing Management

• 1.1 Accurate and Complete Listings: As a Host, you are responsible for providing complete, accurate, and up-to-date information about your property. This includes:
  • Accurate Information: Correct location, a detailed description, and a full list of amenities and services.
  • Up-to-Date Content: Photos and content must accurately reflect the current state of the property.
  • Calendar Availability: The listing’s calendar must be kept current to avoid double-bookings.
  • The platform reserves the right to suspend or terminate a listing with prior notice if it contains inaccurate or misleading information.
• 1.2 Host Misuse and Penalties: The platform may impose penalties (including deductions from payouts, suspension, or termination of your account) if you misuse the platform. This includes providing inaccurate information, failing to deliver the property as promised, or any other breach of these terms.
• 1.3 Legal and Regulatory Compliance: You are solely responsible for understanding and complying with all applicable Malaysian laws and regulations concerning your property and its rental. This includes:
  • Short-Term Rental Regulations: Ensuring your property is legally permitted for short-term rental.
  • Third-Party Contracts: Complying with any terms in your lease or homeowner association rules.
  • Guest Registration: Fulfilling any local government requirements for guest registration.
  • The platform’s information is for guidance only, and you must seek independent legal advice for your legal obligations.

2. Host-Guest Relationship and Responsibility

• 2.1 Direct Contract: By accepting a booking, you enter into a direct contract with the guest and are responsible for delivering the services as described in your listing.
• 2.2 Host’s Responsibility for Guests: You, the Host, are responsible for managing the guest while they are on your property. This includes ensuring they comply with your house rules and are aware of any relevant local laws. You are responsible for any illegal activities conducted by the guest on your property.
• 2.3 Damages and Outstanding Costs: You are solely responsible for collecting payment from the guest for any damages to your property or outstanding costs. The platform is not responsible for mediating or collecting these payments.

3. Platform’s Role and Limitations of Liability

• 3.1 Platform’s Role: The platform provides a service for you to list your property and for guests to find and book it. We do not direct or control your Host Services.
• 3.2 Host Independence: You operate as an independent entity, and this relationship does not create an employment, agency, joint venture, or partnership relationship with the platform.
• 3.3 No Responsibility for Guest Background: The platform is not responsible for screening or vetting guests. We do not conduct background checks and are not liable for their actions.
• 3.4 Legal Disputes: Any legal action or dispute between you and a guest must be handled directly. The platform will not be held responsible for such disputes.

4. Financials and Insurance

• 4.1 Off-Platform Transactions: All transactions must be completed through the platform. If you conduct any transactions outside the platform, your account and all listings will be permanently terminated.
• 4.2 Required Insurance: You are required to have all necessary and appropriate insurance for your property and Host Services (e.g., fire insurance) to ensure full protection for both the property and the guest. You must review your policy for adequate coverage.
• 4.3 Payouts and Fees: You agree to pay the platform’s service fees and any applicable taxes for each booking, which will be deducted from your payout.

5. Complaints and Investigations

• 5.1 Complaint Investigation: If a guest files a complaint, the platform may initiate an investigation. As a Host, you are required to cooperate and assist in this investigation.
• 5.2 Termination of Listing/Account: The platform reserves the right to terminate a listing without prior notice if we find it in violation of these terms. This includes inaccurate information or misuse of the platform. Your account will also be terminated if you conduct off-platform transactions.

6. Assumption of Risk

• You acknowledge that hosting carries inherent risks and you assume the entire risk associated with your use of the platform and the offering of your Host Services. You are not relying on any legal or policy statements made by the platform.

7. Cancellations and Refunds

• 7.1 Platform Cancellation and Refund Policy: All bookings are subject to KLShortstay’s strict cancellation policy: No Cancellation, No Refund. A full or partial refund will only be issued for a “proper cause” as determined by the platform.
• 7.2 Host Cancellations due to Proper Cause:
  • If a Host must cancel a booking due to a proven “proper cause” (e.g., serious and unforeseen property damage, fire, or other events that make the property uninhabitable), the Host must provide evidence to KLShortstay immediately.
  • Upon verification and approval by the platform, the guest will receive a full refund, including the platform’s service fees.
  • The Host will be responsible for covering the platform service fees for the canceled booking. These fees will be deducted from a future payout or collected through an alternative payment method. In this event, the Host will not be subject to additional cancellation penalties, but the listing’s calendar will be blocked for the affected dates.
• 7.3 Guest Cancellation and Disputes:
  • Guests are bound by the platform’s “No Cancellation, No Refund” policy.
  • Any refund requests from the guest, even in the event of unforeseen personal circumstances, will only be considered if a “proper cause” is confirmed by the platform. The platform’s decision is final.
  • Disputes related to damages or other policy-related matters that do not involve a cancellation must be handled directly between the Host and the guest.
• 7.4 Guest Complaints and Refund Disputes:
  • If a guest submits a complaint due to inaccurate details or defects in the property, KLShortstay will initiate an investigation. The guest is required to provide proof and supporting evidence.
  • Based on its investigation, KLShortstay will make a final decision and may issue a refund to the guest if the complaint is approved.
  • Both the Host and the guest may make a one-time appeal of KLShortstay’s decision, provided they submit new supporting documents or proof. After the appeal is reviewed, KLShortstay’s decision will be final and binding, with no further appeal allowed.